Ticket Up
Every request, tracked to resolution
Most teams that handle requests don't need an enterprise service platform. Whether it's IT support, customer complaints, HR queries or internal requests, they need to know what's come in, who owns it and whether they'll meet their deadline.
Ticket Up turns requests into tickets automatically, categorises and assigns them, and tracks them against your own deadlines, right through to resolution.
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Every ticket keeps its own history. Emails, notes and updates sit in one timeline, so whoever picks it up next has the full picture.
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Built on the Power Platform and your existing Microsoft 365, Ticket Up keeps your data in your own tenant, under your existing permissions and retention policies
What it is
Read our Ticket Up brochure
Book a demo
Does this sound familiar?
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Requests come in by email, phone and Teams, and end up sitting in personal inboxes
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Managers can't see what's open, who owns it or what's about to breach
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Response and resolution commitments aren't tracked, so breaches are found too late
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Every case is handled differently, which hurts consistency and handovers
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Case history lives in mailboxes, and reporting means pulling it together by hand
Ticket Up turns requests into tickets automatically, categorises and assigns them, and tracks them against your own deadlines, right through to resolution.
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Every ticket keeps its own history. Emails, notes and updates sit in one timeline, so whoever picks it up next has the full picture.​
Where Ticket Up Fits
Next Steps
Ready to run requests without the overhead?
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Whether you're moving off a shared mailbox and spreadsheets or replacing a system that's grown too heavy to use, Ticket Up gives your team a clear, guided way to work tickets, with deadline tracking already built in.
Download our brochure
Get in touch
Running your ticket process
Capture every request, however it arrives
Emails become tickets automatically, and the Copilot agent can log them straight from a conversation. Each ticket is categorised by product and subject, so you learn where your effort really goes.
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Guide every ticket from new to resolved
Every ticket follows the same guided process, from logging and triage through to resolution. Resolution dates are recorded automatically, and you can see at a glance which tickets are moving and which have stalled.
Commitments measured
Deadlines that know your working week
Define response and resolution targets that match how you actually work. Set your business hours and bank holidays once, and every timer pauses and resumes around them, so the times you report are the times people actually experienced.
Keep correspondence against the ticket
Emails, notes and updates are recorded against the ticket, so the full history is there when someone calls.
AI
Built In
Ask Copilot
Ask about recent activity in plain English, things like "Which tickets were resolved last week?". The built-in Copilot agent works with your ticket data directly, without anyone having to build a report.
Why choose Ticket Up?
Lightweight by design
A working ticket system, not a platform to configure.
Deadlines tracked automatically
First-response and resolution targets monitored against your own business hours and bank holidays.
Nothing left to chance
Every ticket has a clear stage, owner and status, visible at a glance.
AI built in
Ask about activity in plain English with the built-in Copilot agent.
Support if and when you want it
Bespoke configuration and ongoing support packages are available, but never required to get started.
Sits inside your Microsoft environment
Runs on the Power Platform, inside your existing Microsoft 365 tenant.
When it’s the right fit
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Requests are tracked across inboxes, spreadsheets or a mix of personal systems
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You can't easily see what's open, who owns it or what's about to breach
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Response and resolution deadlines matter, but aren't being measured
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Handling varies from person to person, with no consistent process
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You want something your team can be using within days, not months
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Ticket Up is particularly useful when: